One more reason why I love Sonos

No suburban paradise is complete without whole-house music. In setting up the latest here in Lincoln, Massachusetts I plugged in a Sonos ZP100 that the company’s records show I purchased in 2006 (yay for the RDBMS!). It failed to boot. I called the company on a Sunday, was connected to a competent native speaker of English, and offered the chance to pay about $ 150 (including shipping, tax, etc.) to swap the dead eight-year-old box for a working new one (retail price: $ 500). Of course they are sending me the new one right away and I will return the old one in the box that they provide.

Now my only complaint about Sonos is that they don’t make dishwashers

Philip Greenspun’s Weblog

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